Kidbrooke Carpet Cleaners Terms and Conditions of Service
These Terms and Conditions govern the provision of carpet, rug, upholstery and related cleaning services by Kidbrooke Carpet Cleaners to residential and commercial customers within our service area in the United Kingdom. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions, which form a legally binding agreement between you and Kidbrooke Carpet Cleaners.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, business or organisation booking or receiving the services.
Company means Kidbrooke Carpet Cleaners, the provider of the services.
Services means carpet, rug, upholstery, mattress, curtain and related cleaning services, stain treatment, deodorising and any additional services agreed between the Company and the Customer.
Premises means the property or location where the services are to be carried out.
Technician means any representative, employee, subcontractor or agent of the Company who attends the premises to perform the services.
2. Scope of Services
The Company provides professional cleaning services including but not limited to carpet cleaning, rug cleaning, upholstery cleaning and associated treatments such as stain removal, deodorising and protective applications. The specific services to be supplied will be confirmed during the booking process and set out in any confirmation provided to the Customer.
The Company will use reasonable skill and care in providing the services and will seek to achieve the best possible results based on the information provided by the Customer, the condition of the items being cleaned and the limitations of the materials and fibres involved.
3. Booking Process
3.1 Bookings may be made by the Customer through the Companys approved booking channels. When making a booking, the Customer must provide accurate information regarding the premises, parking arrangements, type and number of items to be cleaned, and any particular issues such as heavy soiling, stains, pet odours or previous damage.
3.2 All bookings are subject to availability. The Company reserves the right to refuse or cancel a booking where the services cannot be provided on the requested date or where the Company reasonably believes that the work cannot be carried out safely or in accordance with professional standards.
3.3 Any time or date given for attendance at the premises is an estimate only. The Company will use reasonable endeavours to attend at the agreed time but will not be liable for minor delays due to traffic, weather, access difficulties or other circumstances beyond its reasonable control. The Customer remains responsible for ensuring access to the premises at the agreed time.
3.4 The Customer must ensure that an adult authorised to approve the work is present at the start and end of the appointment, or that clear instructions have been given to the Company regarding access, security arrangements and any alarms.
4. Quotes and Pricing
4.1 Any price quoted prior to attendance at the premises is based on the information provided by the Customer and is subject to inspection by the technician on arrival. If the information was incomplete or inaccurate, or if the condition or size of the items is significantly different to that described, the Company reserves the right to revise the price before commencing work.
4.2 Where a revised price is necessary, the technician will explain the reasons for the change. If the Customer does not wish to proceed at the revised price, the Company may cancel the service and may charge a reasonable call-out or cancellation fee to cover costs incurred.
4.3 All prices are quoted in pounds sterling. The Company will state whether prices include or exclude any applicable taxes at the time of quoting.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due in full on completion of the services at the premises. The Customer must ensure that payment can be made by the accepted methods at that time.
5.2 For commercial customers or larger jobs, the Company may require a deposit or advance payment. Any such deposit will be non-refundable unless the Company cancels the appointment or agrees otherwise in writing.
5.3 Where the Company has agreed to issue an invoice, payment must be made in full within the time period stated on the invoice. If no period is stated, payment is due within 7 calendar days of the invoice date.
5.4 The Company reserves the right to charge interest and reasonable recovery costs on late payments, in accordance with applicable UK legislation relating to late payment of commercial debts.
6. Customer Obligations
6.1 The Customer must provide safe and reasonable access to the premises, including suitable parking arrangements where possible. Any parking fees or charges necessary to access the premises may be added to the final bill.
6.2 The Customer is responsible for moving fragile items, small furniture, personal belongings and valuables from the areas where the services will be carried out. The Company does not accept responsibility for damage to items that have not been removed from work areas.
6.3 The Customer must inform the Company of any known hazards at the premises, including loose floor coverings, weak floorboards, electrical issues, presence of pests, or any substances or materials that may be hazardous.
6.4 The Customer must advise the Company of any previous damage, wear, colour loss, shrinkage, defects or issues with the carpets, rugs or upholstery to be cleaned, and of any cleaning products previously used that may affect the result.
7. Cancellations and Rescheduling
7.1 The Customer may cancel or reschedule an appointment by giving the Company reasonable notice. Where at least 24 hours notice is provided, any deposit paid may be transferred to a new appointment date or refunded at the Companys discretion.
7.2 If the Customer cancels or reschedules with less than 24 hours notice, fails to provide access to the premises at the agreed time, or is not present to allow the technician to begin work where access depends on their attendance, the Company reserves the right to charge a cancellation fee. This fee may be up to the full value of the booked services where the Company is unable to reallocate the appointment.
7.3 The Company may cancel or reschedule an appointment due to sickness, equipment failure, extreme weather, road closures, safety concerns or other circumstances beyond its reasonable control. In such cases, the Company will offer the Customer the next available appointment time. The Company will not be liable for any consequential loss arising from such cancellation or rescheduling.
8. Service Limitations and Results
8.1 While the Company will use appropriate cleaning methods and solutions to achieve the best possible results, it cannot guarantee the removal of all stains, odours or marks. Some stains may be permanent due to their nature, duration, previous treatment or damage to the fibres.
8.2 The Customer acknowledges that certain materials may be prone to shrinkage, colour migration, pile distortion, texture change or other reactions when cleaned, particularly where items are old, worn, previously damaged or have not been maintained according to manufacturer instructions. The Company will take reasonable care but accepts no responsibility where any such reaction results from a pre-existing condition or the inherent nature of the material.
8.3 Drying times for carpets and upholstery can vary depending on fibre type, soiling level, ventilation and temperature. Any drying times given are estimates only. The Customer is responsible for ensuring adequate ventilation and for keeping pets, children and heavy furniture off cleaned items until they are fully dry.
9. Liability and Damage
9.1 The Company will exercise reasonable skill and care in performing the services. If damage to property, fixtures, fittings or items being cleaned is caused directly by the negligence of the Company or its technicians, the Company will at its option either repair the damage, arrange for repair, or compensate the Customer for the reasonable cost of repair or replacement, taking into account fair wear and tear and depreciation.
9.2 The Companys total liability in respect of any claim arising out of or in connection with the services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable by the Customer for the specific service giving rise to the claim. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.
9.3 The Company is not liable for any indirect, consequential or economic losses including loss of profit, loss of business, loss of opportunity or loss of enjoyment resulting from the provision of, or failure to provide, the services.
9.4 The Company accepts no responsibility for pre-existing damage, defects, wear, discolouration, fading, loose seams, weak fibres, fraying or conditions that become more apparent as a result of cleaning. The Customer agrees that photographs may be taken before and after cleaning to document the condition of items and areas.
10. Waste, Disposal and Environmental Regulations
10.1 The Company complies with applicable UK regulations relating to waste management and environmental protection. Any waste generated by the services, such as contaminated water, filters or disposable materials, will be handled in accordance with relevant legal requirements.
10.2 The Customer is responsible for the disposal of any general household or commercial waste present at the premises that is not directly generated by the cleaning process. The Company does not operate as a general waste removal provider.
10.3 Where the services involve the handling of hazardous or heavily contaminated materials, the Company reserves the right to refuse the work or to apply additional charges to cover specialist handling and disposal costs, if such work can be lawfully carried out.
11. Insurance
The Company maintains appropriate insurance cover in respect of its legal liabilities arising from the provision of cleaning services. Evidence of insurance can be made available to the Customer upon reasonable request.
12. Complaints and Claims
12.1 If the Customer is dissatisfied with any aspect of the services, they must notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the work. The Company will investigate and, where appropriate, may arrange a revisit to inspect the work and attempt to rectify any issues.
12.2 Any claim for damage or loss must be made in writing as soon as possible, providing full details and supporting evidence. The Customer must allow the Company and, if appropriate, its insurers reasonable access to inspect the alleged damage before any repair or replacement is carried out.
12.3 Failure to notify the Company of a complaint or claim within a reasonable period may affect the ability of the Company to investigate and may limit or extinguish any liability the Company might otherwise have had.
13. Use of Customer Data
The Company will collect and use personal data provided by the Customer for the purpose of arranging and carrying out the services, processing payments, managing accounts, and where permitted, informing the Customer about relevant services. Personal data will be handled in accordance with applicable UK data protection laws. The Customer has the right to request access to, correction of, or deletion of their personal data, subject to legal and contractual requirements.
14. Health and Safety
14.1 The Company is committed to operating in a safe manner. Technicians will follow appropriate health and safety procedures while on the premises.
14.2 The Customer agrees to provide a safe working environment and not to request the technician to undertake any task that is unsafe or not covered by the agreed scope of services.
14.3 Some cleaning products and equipment may present a slip hazard or may be harmful if misused. The Customer must keep children, pets and other occupants away from work areas during and immediately after cleaning, as advised by the technician.
15. Amendments to Terms and Conditions
The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that particular service. A copy of the current Terms and Conditions is available on request.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
By confirming a booking with Kidbrooke Carpet Cleaners, the Customer acknowledges and agrees to be bound by these Terms and Conditions.
